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Occupant satisfaction survey

The occupant satisfaction survey for your office buildings, from QR code to report.

Winter and summer comfort, air quality, acoustics, commuting and carbon footprint: a 5-minute phone survey, statistics per theme and a PowerPoint report for your ESG reporting (GRESB, BREEAM In-Use).

See a sample reportTry the survey

How the satisfaction survey works.

  1. 1

    Create

    Start from the template or build your own by theme: comfort, mobility, operations. Add conditional questions. Each published version is frozen, so results stay comparable.

  2. 2

    Collect

    Share a link, or a QR code posted in the lobby. One question per screen, made for phones, anonymous.

  3. 3

    Analyse

    Score out of 5 per theme, share of satisfied occupants, distribution curve, commuting carbon footprint. PowerPoint report and Excel export in one click.

The themes of the occupant survey.

Comfort, air quality, acoustics, commuting: the themes of an occupant satisfaction survey, already written and ready to use.

  • Winter comfortPerceived temperature, heating
  • Summer comfortHeat, cooling, sun shading
  • Indoor lightingLighting at workstations
  • Outdoor lightingCar parks, roads, walkways
  • Air qualityIndoor air, odours, ventilation
  • AcousticsQuiet or noisy spaces
  • Mobility and carbonTransport modes, distances, tCO₂e per year
  • OperationsMaintenance, building management, waste

For property companies, asset managers and ESG leads.

  • Property companies

    Track satisfaction across a whole portfolio with the same survey, building after building.

  • Asset and property managers

    Launch a campaign for a site in minutes and present the results to the tenant.

  • ESG managers

    Get traceable figures on occupant comfort and mobility.

Results feed straight into the ESG labels and reports that require occupant satisfaction to be measured: GRESB, BREEAM In-Use, HQE Exploitation, the French SRI label.

Why not a generic form builder.

Typeform and Survio are excellent form builders. Hearvey does one job, and carries it all the way to the report.

  • Occupants who actually answer

    One question per screen, five minutes on a phone, a QR code in the lobby: people finish the survey, and the response rate shows it.

  • Built-in building statistics

    Score per theme, satisfaction threshold, carbon scaled to the site headcount: already computed, nothing to rebuild in a spreadsheet.

  • A report ready to present

    A PowerPoint with editable charts, including your strengths and areas for improvement.